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Virgin Australia increasing charges on reward seat bookings

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Virgin Australia will be increasing the “carrier charges” it levies on reward seat bookings as of 8 January 2020.

The carrier charge is part of the taxes and fees payable on reward seat bookings in addition to the points component. These taxes and fees can be paid with Velocity Points or a combination of Velocity Points and cash during the booking process.

In an email to Velocity Frequent Flyer members and an update posted on the Velocity website, the airline says this is necessary “to cover increased operating costs”. In reality, under new CEO Paul Scurrah’s turnaround plan for the struggling airline, all options for increasing revenue are being looked at and this is one area where Virgin has had a competitive advantage to Qantas.

Qantas actually reduced many of its high carrier charges recently.

The new carrier charges will be effective for bookings made on Virgin Australia operated flights as follows:

  • Domestic and Trans-Tasman
    • Economy Class changes from $3.50 to $10.00
    • Business Class changes from $5.50 to $10.00
  • International Short Haul
    • Economy Class changes from $25.00 to $35.00
    • Business Class changes from $50.00 to $70.00
  • Hong Kong
    • Economy Class changes from $35.00 to $45.00
    • Business Class changes from $50.00 to $98.00
  • Los Angeles – no changes

This is disappointing news from Virgin, but not surprising given the airline’s financial woes. Fortunately, the charges on partner reward seats are not changing.

Customers have until 7 January 2020 to lock in the current rates on Virgin Australia operated flights.

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LATAM to leave oneworld alliance

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South America’s largest airline LATAM will leave the oneworld alliance as part of a surprise deal announced this morning that will see the SkyTeam member Delta take a 20% stake in the airline.

LATAM and Delta will cooperate on routes but LATAM hasn’t decided yet whether to join SkyTeam.

This will leave a big hole in oneworld’s network, which has no other members based in South America.

It’s not yet clear how this will affect Qantas’ partnership with LATAM. The airlines cooperate as alliance members, including by codesharing on each other’s networks and giving frequent flyers reciprocal benefits.

Some form of the existing arrangement can continue, of course. Qantas partners with airlines that aren’t in the oneworld alliance, including several SkyTeam members in which Delta also has a minority stake.

Stay tuned for more information as it comes to hand!

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Emirates wants to cut its Brisbane-Singapore service

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Qantas partner and aviation behemoth Emirates has applied to competition regulators to cancel its daily Brisbane-Singapore service (which continues on to Dubai), citing “substantial losses” on the route, according to a report in The Business Times. It would continue to operate its existing Brisbane-Dubai direct flights.

If this is approved, it would represent yet another reduction of ‘fifth freedom’ routes operated by the airline between Australia and Asia/New Zealand. In the past couple of years, Emirates has cancelled all services between Australia and New Zealand except Sydney-Christchurch, and we’ve also seen the loss of the Sydney-Bangkok service.

If (when) Brisbane-Singapore is cancelled, the only remaining Emirates flight to Asia will be Melbourne-Singapore.

This is a shame, because flying Emirates business and first class to NZ and Asia has been one of the best uses of Qantas Points. Premium award seats were not that hard to find, and the experience – especially on the A380s – was outstanding.

I flew in Emirates’ luxurious A380 first class suites between Sydney and Bangkok and loved it. I also enjoyed A380 business class on the Melbourne-Singapore route.

Emirates has also been cutting capacity on direct routes between Australia and Dubai, reducing services to some cities and downgrading some aircraft from A380s to Boeing 777s (which feature a good first class product, but mediocre business class). Melbourne-Singapore is now operated by a 777, while Sydney-Christchurch remains an A380 service.

With tough competition on Australia-Asia and Australia-NZ routes, I’m not surprised this has happened – but still, it’s disappointing for those of us who like to fly to these places using Qantas Points.

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freedom teams up with Velocity to reward shoppers with Velocity Points

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The popular furniture and homewares retailer freedom has teamed up with Virgin Australia’s Velocity Frequent Flyer program to reward shoppers with points.

Under the new partnership, members of freedom’s loyalty program, myfreedom (which is free to join) will earn 1 Velocity Point per $1 spent in store and online with the retailer.

As a special promotion, this has been doubled to 2 points per $1 spent until 23 September 2019.

Another incentive to join myfreedom is that members also receive a $100 credit for every $2,000 they spend on products purchased at any freedom store in Australia or online.

To celebrate the new partnership, there’s also a whopping giveaway of 2.8 million Velocity Points.

To go into the draw, simply join myfreedom and link your Velocity account by 23 September 2019. Each day, one person will win 100,000 Velocity Points.

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Four refurbished Qantas A380s will be flying by December

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It’s been more than two years since we first learned that Qantas was going to refurbish its 12-strong fleet of A380s, and the first refreshed superjumbo is finally about to come into service.

According to Qantas CEO Alan Joyce, speaking with Executive Traveller, the first upgraded A380 will be in the skies by the end of September, with three more refurbished aircraft to be flying by year’s end. The whole fleet should be upgraded by the end of 2020.

The refreshed A380s won’t be dedicated to any particular route, so it’ll be a matter of luck if you find yourself flying on one. If you are, you’ll enjoy a big improvement in the business class and premium economy cabins, while only minor changes will be made to first class and economy.

First-class has already seen a ‘soft product’ refresh with new bedding and amenity kits. The seats themselves will now be improved with better cushioning and bigger entertainment screens, while the cabin as a whole will be given a more modern look.

Qantas A380 first class

In business class, the changes will be more dramatic. We’re going from this outdated seat design and 2-2-2 layout …

Current A380 business class seats 

… to the more spacious seats and 1-2-1 layout already flying on Qantas’ 787 Dreamliners.

Business class on the 787s and soon on the A380s

Business class on the 787s and soon on the A380s

Business class passengers will enjoy far superior comfort, privacy, storage space and entertainment compared to now, and the business class product will be competitive with what other carriers offer on key routes to the USA, Asia and London.

In premium economy, the 2-3-2 layout will remain, but we’re going from these dated seats …

Current premium economy seats

… to this next-gen seating, which is also currently on the 787 fleet and offers improved comfort, recline, storage and entertainment.

Qantas premium economy

New Qantas premium economy

Qantas premium economy detail

New Qantas premium economy

The only downside to the new premium economy product is the fact that Qantas is continuing to be stingy with leg-room (by way of comparison, Virgin Australia offers three inches more leg-room in its 777 premium economy cabin). Otherwise, it’s a great seat.

The business class and premium economy cabins will take up the entire A380 upper deck, which will also have a space for relaxing or socialising at the front.

A380 upper deck ‘lounge’ concept

In economy, Qantas has said it will make minor improvements to seat cushions and entertainment.

It’s great to see this mid-life refresh of Qantas’ A380 fleet finally kick into gear – many loyal customers have been eagerly awaiting these improvements, especially to the business class and premium economy cabins.

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Reminder: Qantas is increasing premium award seat and upgrade prices next month

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There’s one month left to lock in the current prices of premium award seats and upgrades using Qantas Points.

As Qantas announced back in June, the points cost of premium economy, business class and first class award seats and upgrades will rise by up to 15% from 18 September 2019. For example, a return business class award from Sydney to London will go from 256,000 to 289,200 points when flying with Qantas or Emirates, and from 278,000 to 318,000 points when flying with other partner airlines like Qatar Airways and Cathay Pacific.

The oneworld award, commonly used for round-the-world trips, will also become more expensive. For business class, the price will rise from 280,000 to 318,000 points. That’s actually not too painful, and still makes this one of the best uses of Qantas Points.

You can view the current and future points cost tables for award seats here and for upgrades here.

To lock in the current prices, you need to book or submit an upgrade request by 17 September at the latest.

One small piece of good news is that Qantas will also reduce the “carrier charges” it levies on premium award seats from 18 September, but this only applies to Qantas flights, not partner flights. For example, a return Qantas business class award from Sydney to London will see the total cash surcharge (comprising taxes, fees and carrier charges) reduced from $1,284 to $904 in business class.

When Qantas announced these changes in June, it tried to lessen the pain by promising 30% more premium award seats will be available to members. That’s going to be tough to verify, but we have seen some positive signs, like the recent releases of extra seats to Singapore and the USA (see here, here and here). Let’s hope more of this happens in the future.

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Amex travel offers: save money with airlines, hotels and more

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Many readers will know that one of my favourite perks of being an American Express Card Member is the opportunity to save money with top brands through special offers.

Today, Amex has released a slew of offers for airlines, hotels and transport services that may be a good opportunity to save money on upcoming travel. Note that some of these offers are targeted, meaning you need to hold a specific card to take advantage of them, plus enrollment numbers may be capped and exclusions may apply, so make sure to review the offer T&Cs.

First up, here are the airline offers:

  • Singapore Airlines: 10% off for existing and new KrisFlyer members on flights paid by 7 October 2019.
  • Etihad Airways: save up to 10% on flights, paid by 30 June 2020.
  • Tigerair: spend $125 and get $25 back. Save to card and spend by 16 September 2019. Limited to first 15,000 cards.

Here are the hotel offers:

  • Agoda: save 10% on accommodation until 31 December 2019.
  • Alila Hotels: get 20% off your stay when paid by 11 December 2019.
  • Peninsula: spend $500, get $100 back. Save to card and spend by 12 December 2019. Limited to first 30,000 cards. Exclusions apply.
  • Preferred Hotels and Resorts: get an extra night free when you book 2, 3 or 4 consecutive nights by 30 November 2019.

And finally, here a couple of transport offers:

  • Avis: spend $250, get $50 back. Save to card and spend and return at participating locations in AU and NZ by 22 September 2019. Limited to first 40,000 cards.
  • 13 CABS: 10% off when you spend via the 13cabs app or the Silver Service app, up to $100 per card, paid by 12 December 2019. Limited to first 20,000 cards.

You can find out more details about each offer and review the all-important T&Cs on Amex’s website here.

If you’re not yet an Amex Card Member and you’d like to become one to take advantage of opportunities like this, check out the reviews of our favourite cards here.

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The best way to book ultra-luxurious hotels and resorts using points

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Here at The High Life, we usually focus on using points to fly at the ‘pointy end’ of the plane – in a comfy seat, with good service and dining, and lots of free-flowing champagne, of course!

As you probably already know, this is one of the best ways to maximise value from your hard-earned points. Booking a business or first class award seat gets you so much more value than redeeming points to fly economy.

But luxury travel isn’t just about the time you spend in the air. It’s also about the hotels and resorts you stay in on the ground. And here, too, points can be a gateway to memorable experiences, including ones that would be totally out of reach if you had to pay for them.

Points-hacking your way into upscale hotels and resorts requires knowing a few tricks, like using the right points currency. Unfortunately, Australia’s two most popular points currencies – Qantas Points and Velocity Points – are useless in this regard, because booking ultra-lux hotel rooms with them is ridiculously expensive. Those points are much better spent on air travel.

The best way to book lavish hotel stays using points is to pay with a hotel group’s own points currency, like Hilton Honors Points or Marriott Bonvoy Points, where the prices of the most expensive properties are capped. You can earn the points you need by staying at the group’s (affordable) hotel brands, buying the points outright, or transferring points from American Express’ Membership Rewards program.

Earning points on hotel stays is self-explanatory. As for buying points, many hotel loyalty programs sell points to customers, which can sometimes be a cheaper way to stay than paying cash. You really need to do the sums on a case-by-case basis to see if it’s worthwhile.

My preferred method – and probably the quickest and most cost effective – is to earn Amex’s Membership Rewards points on credit card spend and transfer them to a hotel loyalty program when it’s time to book. Amex has two excellent hotel transfer partners: Marriott (the world’s biggest hotel group) and Hilton. Together, they provide access to amazing properties all around the world.

I’ll illustrate all this with one example.

For my next birthday I’ve just booked a $2,200-per night suite at the renowned Al Maha Desert Resort in Dubai. Set among the sand dunes and palm groves of the Dubai Desert Conservation Reserve, Al Maha is one of the most sought after properties in Marriott Group’s global portfolio. It’s an all-suite property with a spa and a range of activities for guests. I love desert landscapes, so I’m very excited about staying at this resort for the first time.

The Bedouin Suite at Al Maha Desert Resort

View from the Bedouin Suite at Al Maha Desert Resort

Al Diwan Restaurant

Private picnic among the dunes

Camel trekking – one of many activities at the resort

Desert drive

As I mentioned above, the ‘cash’ price for this suite during the dates I’m visiting is an eye-popping AU$2,200 per night – yes that’s $4,400 for a two-night stay! While this does include meals and activities, it’s still a huge amount of money to pay and not something I’d be willing to do.

But the price using points? Just 170,000 Marriott points total, which in my case required transferring 255k Amex Membership Rewards points to Marriott. As a comparison, 255k MR points could also convert to 127k airline frequent flyer points or $1275 worth of gift vouchers. So it’s a great deal!

If you wanted to buy points from Marriott to make this booking, the first hurdle would be that you can only buy up to 50k points per year. But putting that aside and just looking at the economics, given Marriott recently had a promotion selling 50k points for US$469, the cost for 170k points would theoretically be US$1595, or around AU$2350 – a big saving, but also still quite expensive.

Of course, you can combine these different sources of points – hotel stays, purchased points and transfers from Amex – to make sure you have enough.

Finally, let me illustrate why using Qantas or Velocity Points for expensive hotels isn’t a good idea. While Al Maha isn’t bookable directly with those points currencies, if it were, the cost would correlate with the underlying room cash price, which means a booking worth $4,400 would probably cost 600k points or more. That’s terrible value.

As I alluded to earlier, what makes it possible to get outsized value by booking through select hotel loyalty programs is their practice of essentially ‘capping’ the prices of the most exclusive properties. With Marriott, for example, all properties have to fit into one of eight points ‘categories’ or tiers, and the top tier is an affordable 85,000 points per night no matter the underlying cash price of the room (plus you can get a fifth night free). However, you can only generally book base-level rooms at this price. At a resort like Al Maha, though, even a base-level room is amazing.

Other hotel groups, such as Hilton, operate in a similar way, which makes aspirational properties around the world – from desert resorts in Dubai to overwater villas in the Maldives – accessible to points enthusiasts like us.

If you’d like to get a Membership Rewards points-earning Amex card to enjoy stays like this, check out my two favourite cards: the Explorer Card and the Platinum Card (with up to 150,000 bonus points right now!).

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