Tuesday, July 23, 2024
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Qantas and Jetstar give customers extra time to use Covid credits

Qantas and Jetstar are giving customers an extra year to use all those flight credits they received during the travel chaos from March 2020 to September 2021.

Out of the $2 billion in credits the airlines gave out, there’s still about $800 million unused.

They’ve already extended the deadline three times, but now they’re doing it one last time to give customers a final opportunity to book flights.

Before this change, you had to book and finish your travel by December 31, 2023. Now, you still need to book by the end of this year, but you’ve got until December 2024 to actually go on your trip.

Qantas and Jetstar have tried to make using those COVID credits easier. They’ve set up a special help line, sent out reminders, and given people prompts when booking online.

Need help? Qantas customers can hit up the Travel Credit Concierge Team at 1300 171 505 or check out the Travel Credits Hub. For Jetstar peeps, just use LiveChat to find your voucher details.

Expect to receive an email about the changes to your vouchers. But if you booked through a travel agent, give them a call to sort it out. Happy travels!

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