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Review: Qantas Boeing 737 Business Class

The Boeing 737 is the workhorse of Qantas’ fleet, making up more than half the planes Qantas operates.

If you fly with Qantas on a domestic or short-haul international route, chances are you’ll do so on a 737.

I’ve flown in both economy and business class on a Qantas 737 many times. While the business class experience can be hit and miss, I find it a lot more pleasant than the cramped seats and 3-3 layout in economy.

Paying for a business class fare or upgrading with points can be worth it, but of course it depends on the flight length and what’s important to you.

If you’re thinking about flying business class on a Qantas 737, here’s an overview of what you can expect.

The lounge

Qantas business class passengers can relax in a lounge before their flight.

On domestic routes, you can enjoy a dedicated business class lounge (separate from the Qantas Club) at major airports, while at smaller airports you’ll usually have access to a Qantas Club.

Qantas has a rolling program of lounge refurbishments, so if you’re lucky you’ll get to enjoy one of the newer spaces.

Qantas Brisbane Business Lounge

Qantas’ new(ish) Brisbane domestic business lounge

When flying internationally, you’ll also have access to a Qantas or partner lounge, depending on the airport.

The cabin

The 737 business class cabin contains three rows of seats arranged in a 2-2 layout (for a total of 12 seats).

The 737 business class cabin

There isn’t much separation from the economy cabin just behind: no curtain, simply a divider between the seats in rows 3 and 4, and a sign asking economy passengers to not enter the business cabin except in an emergency (which many ignore so they can use the toilet up front, despite it being nominally reserved for business class passengers. The flight crew rarely enforce this, however.).

The seat

Qantas installed leather recliner seats across the 737 fleet a few years ago. The seats are quite comfortable to sit in, with 22 inches of width and 37 inches of pitch (i.e. the distance from seat back to seat back). They are not lie-flat, however.

There’s a wide shared armrest and drinks table between adjoining seats.

The Qantas 737 business class seat

Qantas 737 business class seats

Each seat has back comfort controls, as well as adjustable leg and foot rests. On newer aircraft you’ll also find USB and AC power outlets.

If you’re weighing up which seat is best, the advantages of Row 1 are that you’ll be served first and no one will recline on you. However, the bulkhead in front means there’s less space to stretch your legs and no floor space to store a bag.

Row 2 is a better choice if you want more leg room, but if you’re in a window seat and the person in front reclines, expect to feel quite boxed in.

In Row 3 you’ll have to wait longer for service (which risks your meal choice not being available), but one clear advantage is that you won’t be bumped by people sitting behind you, as there is lots of space and a divider between you and the first row of economy.

If you’re travelling alone, you may want to select an aisle seat so you can get in and out without disturbing the person next to you.

The meal 

Pre-departure drinks are always served in business class – usually some combination of juice, still water and sparking water (and champagne on international flights).

Shortly after take-off, the full drink and meal service begins. This is more extensive on longer flights, where you’ll typically get a selection of starters and main dishes, and a small dessert.

On shorter flights, this may be condensed to a smaller selection of beverages and one dish from a choice of two or three options.

In my experience, the quality of the food tends to vary, but it’s usually better on longer (3+ hour) flights.

For example, on my most recent trip from Melbourne to the Gold Coast, just one course was served – breakfast on the way up (poached eggs with salmon and sauteed spinach, or a turkey sandwich) and lunch on the way back (Sichuan pork with noodles, or peri peri chicken with rice).

Business class breakfast

Business class lunch

Both dishes were quite basic and not at the standard I’ve experienced on longer flights, such as to New Zealand.

If you’re curious about the wine choices: on the most recent trip there was just one red and one white wine available, being the Tahbilk Roussanne Marsanne Viognier 2015 and Ladies Who Shoot Their Lunch Shiraz 2015. Both were decent drops.

On longer flights, there is usually a third wine choice with your meal.

The entertainment

Roughly half of Qantas 737s sport 10.6-inch video on demand screens, while the remaining aircraft offer streaming video to personal devices or you can watch whatever is showing on screens that fold down from the ceiling (yes, that’s still a thing).

Where there is streaming, the selection tends to be pretty good, with a variety of films, TV shows and music on offer.

Seat back iPad holder 

The 737 seat back screen

Bottom line

While it lacks any wow factor, the 737 business class experience is a significant step up from economy.

The leather recliner seats are comfortable, though they do have some drawbacks: namely, no direct aisle access for window seat passengers, restricted space if the person in front reclines, and no lie-flat option for sleeping – none of which is a major problem on shorter, daytime flights but would be on longer, overnight flights.

Qantas crew provide consistently good customer service in my experience, though the quality of the dining can vary quite a bit from flight to flight.

Overall, I find Qantas 737 business class to be a pleasant way to fly on shorter routes. If you have lots of Qantas Points to spare, or can afford the cost, it’s worth seating yourself at the pointy end. However, if money or points are scarce, you may want to save them for a more premium experience.

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  1. I agree with the comments above ‘inferior’… business class product. However, I recently traveled Qantas economy 737 to New Zealand. I figured, such a short flight – how bad could it be, right? Boy was I wrong, the seats were so cramped, impossible to shimmy past person in isle seat only toilets way up the back. I will 100% be booking business class (beit sub-par) for my next trip. Air New Zealand would be great, except my husbands race bike case exceeds their weight limits for an individual item – with Qantas it’s not an issue.

  2. No entainment even though my qantas app said there were a selection of films. Foot rest not working in fact nothing working. Food I could not eat it was awful. Bread and butter and chocolate bar was OK. A drop down screen I could not see or hear was dreadful.i had to change my booking for 3 days later and qantas had the cheek to charge me 1409 dollars

  3. The price you pay for Qantas Business International. How disappointing not very appealing at all. Alan Joyce put some of the millions to good use and update the business class cabins. Fly Air New Zealand Business Class it’s amazing!!!

  4. How can Qantas justify selling these very inferior seats as business class product, especially on flights of 3 or more hours duration?!?!?!
    Shame! Shame! Shame!


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