American Express has implemented measures to support customers affected by COVID-19, including those who hold unused travel credits or complimentary flight benefits that come with their Amex card.
For card members with travel credits expiring between 1 February 2020 and 30 June 2020 that have not been redeemed, Amex is extending the expiry date to 31 December 2020. As always card members can book for travel up to 10 months in advance.
There is no need to call or take any action, as the extended expiry date will be automatically reflected in online accounts within the next 6 to 10 weeks. All other terms and conditions for the travel credit remain the same.
Velocity Platinum Card Complimentary Flights
The Velocity Platinum Card comes with an annual complimentary flight benefit, which is also being extended.
For flights expiring between 1 February 2020 and 30 June 2020 that have not been redeemed, Amex is extending the expiry date to 31 December 2020.
Again, there’s no need call Amex or take any action as the extended expiry date will be automatically updated.
When you’re ready to fly, you can redeem the flight here.
All other T&Cs remain the same.
More information about these changes and other measures Amex is taking regarding the coronavirus can be found on its website here.
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