Earlier this week I shared a news article on Facebook about Qantas Frequent Flyer members who were “furious” about their points expiring. Articles like this have been popping up in the media fairly regularly lately.
I’m always amazed to hear that people have allowed their points to expire. Sure, mistakes do happen and sometimes I sympathise with people’s stories, but that’s not the case when they haven’t bothered to find out what the rules are and then decide to complain loudly about the consequences.
Judging from reader comments on Facebook, the vast majority of you feel the same.
The rules are very clear: points will expire after 18 months of inactivity in a Qantas Frequent Flyer account or 24 months in a Velocity Frequent Flyer account.
To prevent your points from expiring, all you need to do is keep your account active by earning or redeeming at least one point every 18/24 months. That’s obviously very easy to do.
You can earn points through:
- credit card spend, either where Qantas or Velocity points are earned directly on your card and automatically transferred to your frequent flyer account once a month, or via cards that earn a flexible points currency (e.g. American Express Membership Rewards), in which case you need to manually transfer the points to your frequent flyer account
- debit cards: if credit cards aren’t your thing, both Qantas and Velocity issue ‘travel money’ debit cards that you can also use at home in Australia to earn points
- dozens of commercial partners, including supermarkets and petrol retailers: there are too many to list here, but you can view them on the Qantas Points website or the Velocity website. For example, you can earn points simply by making a restaurant booking through the Qantas Restaurants or Velocity Dining portals. Just be aware that it often takes up to 8 weeks for points to be credited from partners.
Note that a points transfer between family members (or, in the case of Velocity, receiving points via family pooling) is not enough to keep your account “active” – you need to actually earn or redeem a point.
If you have loyalty points accumulating elsewhere (e.g. flybuys or a credit card issuer’s own-brand currency) then a quick google search should help you uncover what the rules are.
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