Footage of a man being forcibly removed from a United flight in America has gone viral. The passenger was dragged off a plane in Chicago, which bound for Louisville, after refusing to disembark to make room for United staff.

The airline had overbooked the flight and allegedly needed to get four of its staff members to Louisville to work on another flight. United asked for customers to voluntarily disembark and make space, offering them compensation and a flight the next day. As there were no takers, the airline began ‘involuntarily’ bumping passengers off the flight, as they are legally allowed to do.

The passenger in question – reportedly a doctor – was one of those told to leave but he refused to go, claiming he had to be at a hospital in Louisville the next day.

The police were called in and then brutally dragged the man off the flight, knocking him out in the process and causing facial injuries and bleeding.

Here is the shocking footage recorded by other passengers (two videos are shown side by side).

What a horrible way to treat a human being – let alone a customer.

Things took an even stranger turn when the doctor was allowed back on the plane, with blood all over his face!

When news of this incident started going viral, United’s CEO, Oscar Munoz, issued a statement that just made matters worse – apologising for overbooking the flight but not the way the passenger was treated.

While being bumped from a flight in America isn’t uncommon, it’s crazy that United allowed all passengers to board the plane when it knew the flight was oversold. The man had a confirmed seat and – understandably – stood up to the airline’s greed and thuggishness.

This fiasco has angered people all around the world, and struck a chord in America as yet another example of law enforcement brutality. As one American blogger said today, this incident shows “a shocking and horrifying lack of empathy that, for many, encapsulates 2017 in a nutshell“.

We have our own problems with government and law enforcement in Australia, but nothing like this – and I’m thankful for it.

I’m also thankful that Australian airlines haven’t succumbed to the policy of constantly overbooking flights and bumping passengers. This incident in America is going to cost United big time, and it’s a cautionary tale for Australian carriers of what could go wrong if they adopted a similar policy.

Australian travellers in America should be aware that US airlines can ‘involuntarily’ bump you off a flight. This is more likely to occur if you don’t have a seat allocated to you prior to check-in. Be prepared for the possibility.

Qantas is rejigging the points earning rate for its popular Qantas Cash travel card.

The Qantas Cash travel card is your Qantas Frequent Flyer membership card that now includes a handy prepaid debit Mastercard facility.

The card is used widely by travellers, as well as Australians who want to earn points for everyday spending when paying with a debit card rather than a credit card.

To date, purchases overseas have earned 1 Qantas Point per $1, while the earn rate for shopping in Australia was 0.5 Qantas Points per $1.

The good news is that, from 1 May 2017, the earn rate will increase for overseas purchases, going up by 50 per cent to 1.5 Qantas Points per $1. This applies to spending outside Australia and on online shopping in a foreign currency.

Unfortunately, from 1 July 2017, the earn rate for domestic purchases will halve – going down to just 0.25 Qantas Points per $1 for all spending in Australian dollars.

This is yet another consequence of new laws regarding interchange fees, which come into effect on 1 July 2017. The same reforms have caused credit card points earning rates to be slashed. As with credit cards, the new laws apply to debit card transactions in Australia only.

It’s nice to see Qantas increase the points earning rate for overseas purchases rather than just slash the rate in Australia, as they’re being forced to do.

While the reduction in points for domestic spending is disappointing, the Qantas Cash card is still a great option for people who don’t want to (or can’t) use a higher-earning credit card for purchases.

We haven’t heard about any changes to Virgin Australia’s travel card, yet. I’m sure an announcement is coming soon.

Qantas partner and oneworld member Qatar Airways has unveiled its highly-anticipated new ‘super business class’ product, dubbed ‘QSuite’ – and it looks fantastic.

Two years in the making (and after much hype, speculation and delay), the unveiling took centre stage at the opening of ITB Berlin, the world’s leading travel expo.

QSuite brings a private, suite-like experience to business class, with touches of luxury more commonly seen in first class.

Qatar Airways is offering the industry’s first-ever double bed available in business class, with privacy panels that stow away, allowing passengers in adjoining seats to create their own private room.

Adjustable panels and movable TV monitors on the centre four seats allow colleagues, friends or families travelling together to transform their space into a private suite, allowing them to work, dine and socialise together.

The staggered 1-2-1 layout will allow the middle seats in every second row to form a ‘double bed’, while in the other rows passengers will be more separated.

The actual dimensions of the seat aren’t all that revolutionary – 21.5 inches of width and 79 inches of length when fully lie-flat – but it’s the privacy provided by the 135-cm high sliding doors, and the finishings and customisation, that make it stand out.

It look like the suites will be quite spacious, with a range of seat controls, AC power and USB ports. Other improvements include a huge 21.5 inch entertainment screen and better inflight internet connectivity (with more details about this due in the months ahead).

In addition to the new seat, Qatar Airways also announced improvements to the dining menu. The existing ‘dine on demand’ service will be complemented with a selection of snack ‘sharing dishes’ available throughout the flight.

A wake-up express breakfast will be available for those who choose to sleep a little longer by making the most of the ‘Do Not Disturb’ option available on the door of their suite.

The launch of QSuite blurs the line between business and first class even further, continuing a trend I’ve written about previously. According to Qatar Airways, the QSuite brings first-class luxury to the business cabin, making two separate classes redundant. The airline will only retain first class on its A380s.

The QSuite will be installed on new aircraft entering service, as well as being retrofitted on to the existing fleet starting from June 2017, at an estimated rate of one aircraft a month.

Qatar Airways is a member of the oneworld global alliance and a Qantas partner. In Australia, it flies from Sydney, Melbourne, Perth and Adelaide.

The airline was awarded the World’s Best Business Class by Skytrax in 2016, and was recently honoured with five stars for its home and hub, Hamad International Airport.

Singapore Airlines is increasing the KrisFlyer miles needed for many award seats while also scrapping the 15 per cent discount for booking online – a double whammy for travellers.

Together, the two changes mean award rates are going up by as much as 30 percent.

The new rates apply from 23 March 2017 for ‘saver’ level awards. Singapore Airlines is not changing the rates for ‘standard’ awards or premium economy awards (except for the loss of the online discount), or partner awards.

The increased rates will be offset, in part, by eliminating fuel surcharges on Singapore Airlines and SilkAir flights. This will save long-haul passengers hundreds of dollars.

Business class flights from Australia (excluding Perth and Darwin) to Singapore will go up from 55,000 KrisFlyer miles (or 46,750 with the online discount) to 58,000 miles. First class is increasing from 75,000 miles (63,750 with the online discount) to 80,000 miles.

For travel from Australia (excluding Perth and Darwin) to Europe, first class will go from 132,500 KrisFlyer miles (112,625 with the online discount) to 148,000 miles, and business class from 95,000 miles (80,750 with the online discount) to 105,000 miles.

Perth and Darwin have escaped some, but not all, of the increases.

You can view the current award chart (which doesn’t include the online discount) here and the new chart commencing 23 March here.

Singapore Airlines and KrisFlyer are popular with Australians, thanks to the airline’s significant presence here, its partnership with Virgin Australia and an increasing number of credit cards that earn KrisFlyer miles.

The KrisFlyer program has been one of the most generous around, so this change is not surprising, but it is disappointing.

I think KrisFlyer awards still represent good value, especially when you consider the high quality of the airline’s business and first class products and its excellent network.

Singapore Airlines first class – one of the best in the sky

Virgin Australia frequent flyers will continue to be able to book Singapore Airlines award seats using Velocity points (without converting them to KrisFlyer miles), and there’s no change to how many Velocity points you’ll need. Today’s news might even make it more attractive to use Velocity points rather than convert them to KrisFlyer miles. However, keep in mind a lot more seats are available to KrisFlyer members (especially in first class).

I’ll update my guide for using Velocity points for Singapore Airlines in the coming days with a new comparison of the different options available to Velocity members.

If you want to book a flight with KrisFlyer miles before the new rates kick in, make sure you have it ticketed before 23 March 2017.

In recent months, I’ve been writing a lot about the changes to the credit card market, warning that in 2017 many bank-issued AMEX cards would likely disappear. That’s because new laws have reduced the “interchange” fees banks can charge merchants when you use your credit card, with bank-issued AMEX cards the most severely affected. Those fees pay for the points you earn, so lower fees means fewer points.

Today, we heard that ANZ is the first of the major banks to announce a shake-up of its AMEX cards. ANZ has ended its relationship with American Express, stopped taking new applications for AMEX cards, and will shut down existing cards on 5 August 2017. That’s a big change.

ANZ will continue to offer only Visa cards and it’s rejigging the points earning rates on those.

It surely won’t be long until we hear other banks announce changes to their AMEX products, given the new laws take effect on 1 July 2017. The banks may follow ANZ’s lead and discontinue their relationship with American Express, or they may negotiate new agreements (with fewer points for many customers) – we wait and see.

AMEX cards issued directly by American Express Australia are exempt from the new laws. As I’ve written about previously, a simple strategy for maximising points moving forward is to hold a high-earning AMEX card issued by American Express Australia, with a backup Visa or MasterCard from another provider for use with merchants who don’t accept AMEX.

It’s been almost a week since Qantas released details of its new premium economy seat for the Dreamliner fleet, and the reaction from many frequent flyers has not been kind.

The Qantas marketing machine created huge expectations before the announcement, with CEO Alan Joyce promising the seat would be “revolutionary” and “class-leading”. This came after a year of speculation and hype about almost every aspect of the Dreamliner – from its configuration, to the seats and the routes it will operate. It’s safe to say many people are a bit weary from it all.

What Mr Joyce unveiled last week was a seat that looks quite comfortable and has some great features, like a recline system and padding designed to promote sleep. However, Qantas won’t be giving passengers anywhere near ‘class-leading’ space.

The 38 inches of leg room on offer is 3-4 inches less than on Virgin Australia and Air New Zealand. Given Qantas wants to fly the Dreamliner on a 17-hour non-stop flight, that lack of space could be a big deal.

The new Qantas premium economy seat

Air New Zealand’s much more “revolutionary” premium economy seat

Instead of under-promising and over-delivering, which would have been the sensible thing to do, Qantas took the opposite approach. It showed no signs of slowing down at last week’s announcement, where Mr Joyce claimed the seat has “a serious wow factor” and is “completely different from anything else in its class.” An article on the Qantas website even said the seat was “so comfortable you’ll swear you’re in Business” (unlikely).

Understandably, many people are less than impressed by the details released last week.

One of the world’s most widely-read travel bloggers, Ben Schlappig, said it was a fib when Mr Joyce promised the seat would be “revolutionary”.

In another article that came across my feed, John Walton at the Runway Girl Network concluded that the seat was “barely evolutionary” in function.

The mood on various Australian frequent flyer blogs and forums has been one of disappointment. Many people like the extra padding, recline and other features, but the consensus is this doesn’t compensate for the restricted space. My initial view was similar, though I’ll reserve judgment until I get a chance to try the seat.

As a loyal Qantas frequent flyer, I’m disappointed to see the airline’s credibility take a hit like this. There’s an obvious lesson here about over-hyping things, but Qantas’ PR strategy for the Dreamliner has been all about generating maximum attention.

The next news to come out will be the pricing of the fares on the Perth-London route, and I suspect they won’t be cheap. It’ll be interesting to see if people have ‘bought’ the value proposition that Qantas has been trying so hard to make.

Emirates has announced a redesign of its famous A380 onboard lounge, with a more modern look and extra seating being installed. The lounge, which is available to business and first class passengers on the upper deck of the A380, has become an iconic feature of Emirates’ fleet since it was launched in 2008.

The new lounge will retain the trademark horseshoe-shaped bar.

More seating will be added along the windows on both sides of the bar, which Emirates President Tim Clark says was inspired by private yacht cabins (of all things!). Overall, the new lounge will comfortably accommodate up to 26 passengers at a time, including 8 seated.

A new colour scheme will see lighter champagne colours in the cabin and on lounge seating, accented by a glossy dark wood trim. This is a big improvement from the current darker and overly-blingy décor.

Customers will continue to enjoy canapés, wines, spirits and cocktails at the bar.

Emirates will also introduce soundproof curtains to partition the lounge from the other cabins, which will be welcomed by passengers seated near the area.

Soft ambient lighting options, new window blinds with integrated LED mood lighting, and subwoofers for surround sound are also going in.

The revamped lounge is currently being installed onto one of Emirates’ brand new A380 aircraft, and will make its operational debut in July 2017. At the moment, Emirates only plans to install the new lounge on new planes. Let’s hope an upgrade to the existing lounges will happen at some point too.