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American Express unveils major changes to points earn and redemption rates

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American Express has unveiled major changes to the points earn and redemption rates across its card range: the latest big move by a card issuer in Australia’s rapidly evolving credit card market.

The most significant changes are to Amex’s own-brand cards, which earn the popular Membership Rewards points.

In most cases, customers will have to make more purchases to enjoy the same redemptions as today. Fortunately other Amex perks are unaffected and, on the whole, Amex cards will continue to be very rewarding.

Amex says this move is necessary so it can continue to invest in products, benefits, digital capabilities and the size of its merchant network in Australia, especially in light of new regulations that have forced merchant fees down across the industry. These fees partially fund reward schemes.

The changes to Amex’s earn and redemption rates will come into effect on 15 April 2019, so card members have six months to prepare. Amex will begin notifying customers shortly.

Here’s an overview of the changes.

Changes to Qantas and Velocity consumer cards

The changes to Qantas and Velocity consumer cards are quite simple: points earn rates will fall by 0.25 points per $1 spent for all purchases except with government.

Here’s how each card is affected.

CardCurrent earn rates
(points per dollar)
New earn rates
(points per dollar)
Qantas Amex Ultimate Card2.5 – Qantas purchases
1.5 – All other
0.5 – Government
2.25 – Qantas purchases
1.25 – All other
0.5 – Government
Qantas Amex Premium Card2.25 – Qantas purchases
1.25 – All other
0.5 – Government
2 – Qantas purchases
1 – All other
0.5 – Government
Qantas Amex Discovery Card2 – Qantas purchases
1 – All other
0.5 – Government
1.75 – Qantas purchases
0.75 – All other
0.5 – Government
Amex Velocity Platinum Card2.5 – Virgin Australia purchases
1.5 – All other
0.5 – Government
2.25 – Virgin Australia purchases
1.25 – All other
0.5 – Government
Amex Velocity Escape Card2 – Virgin Australia purchases
1 – All other
0.5 – Government
1.75 – Virgin Australia purchases
0.75 – All other
0.5 – Government

Changes to Amex’s own-brand cards

The changes to Amex’s own-brand cards, which earn Membership Rewards points, are more complicated, because both the earn and redemptions rates will be adjusted.

The easiest way to outline these changes is to look at each card separately.

Amex Explorer Credit Card

The popular Amex Explorer Credit Card currently earns 2 Membership Rewards points per $1 spent, except with government, where the earn rate is 0.5 points per $1.

From 15 April 2019, the earn rate on general spend will remain the same, at 2 points per $1, but with government it will go up to 1 point per $1.

The biggest shake-up is actually with the points burn rates.

RedemptionCurrent burn rateNew burn rate
Transfer to airlines4 MR points = 3 frequent flyer points2 MR points = 1 frequent flyer point
Hotel transfer partners1 MR point = 1 Hilton Honors point

3 MR points = 2 Marriot points
2 MR points = 1 Hilton Honors point

No change to Marriott
(this was devalued a few months ago)
Travel agency spend /
Pay with points /
Credit on account.
13,500 MR points = $10013,500 MR points = $67.50
Gift card purchase$100 gift card = 13,500 MR points$100 gift card = 20,000 MR points

Amex Platinum Card

Right now, Amex’s flagship card has a tiered earn structure: for each $1 spent, you earn 3 points at restaurants (capped), 2 points on travel and foreign currency spend (capped), and 1 point everywhere else, except 0.5 with government, utilities and insurance.

From 15 April 2019, the earn rate will be simpler and uncapped: 2.25 points per $1 spent everywhere except with government, where it will be 1 point per $1 spent.

Here are the new burn rates.

RedemptionCurrent burn rateNew burn rate
Transfer to airlines1 MR point = 1 frequent flyer point2 MR points = 1 frequent flyer point
Hotel transfer partners1 MR point = 1 Hilton Honors point

3 MR points = 2 Marriot points
2 MR points = 1 Hilton Honors point

No change to Marriott
(this was devalued a few months ago).
Travel agency spend
10,000 MR points = $10010,000 MR points = $50
Pay with points
10,000 MR points = $7010,000 MR points = $50
Credit on account
10,000 MR points = $62.5010,000 MR points = $50
Gift card purchase$100 gift card = 13,500 MR points$100 gift card = 20,000 MR points

As you can see, cardholders will be more rewarded on everyday spend (which is uncapped), but that comes with the loss of lucrative bonus earn categories.

Amex Platinum Edge Credit Card

This card also has a tiered earn structure: right now, for each $1 spent, you earn 3 points at supermarkets, 2 points at petrol stations, and 1 point everywhere else, except 0.5 points with government, utilities and insurance.

From 15 April 2019, the earn rate per $1 spent will be 3 points at supermarkets and petrol stations, 2 points on foreign currency spend and 1 point everywhere else.

Here are the new burn rates.

RedemptionCurrent burn rateNew burn rate
Transfer to airlines1 MR point = 1 frequent flyer point
(Emirates is 4:3)
2 MR points = 1 frequent flyer point
Hotel transfer partners1 MR point = 1 Hilton Honors point

3 MR points = 2 Marriot points
2 MR points = 1 Hilton Honors point

No change to Marriott
(this was devalued a few months ago).
Travel agency spend
10,000 MR points = $10010,000 MR points = $50
Pay with points
10,000 MR points = $7010,000 MR points = $50
Credit on account
10,000 MR points = $62.5010,000 MR points = $50
Gift card purchase$100 gift card = 13,500 MR points$100 gift card = 20,000 MR points

This card will continue to be the most rewarding in Amex’s range for supermarket and petrol station spend.

Changes to Amex business cards

I’ll only mention the two business cards I’ve written about in the past.

From 15 April 2019, the Amex Business Explorer Card will have the same earn and burn rates as the consumer-oriented Explorer card above.

There will be no changes to the Amex Qantas Business Rewards Card.

Why Amex is making these changes

The card payments landscape has changed substantially in the last two years, with increased regulation altering the economics for card providers, most of whom have responded by making major changes to their rewards programs.

To ensure it’s able to compete effectively, Amex says it’s had to close the gap between the merchant fees it charges and those of its competitors. These fees partially fund rewards programs, so while greater merchant acceptance of Amex means card members have more opportunities to earn points, sadly those points will soon deliver fewer benefits.

While this is disappointing, it’s important to keep in mind that Amex’s products continue to provide excellent value. Points earn rates will remain market leading, and there are so many other perks to enjoy with Amex cards, like lounge passes, travel credits, complimentary insurances and discount offers.

You can read more about the changes to Amex cards on its site here.

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Earn double Qantas Points on new flight bookings until Friday

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Qantas is offering double Qantas Points on new flight bookings until this Friday 16 November 2018.

This is a great opportunity to earn extra points if you have a booking in mind – and as a bonus, it covers flights operated by Emirates (so long as it has a QF flight number).

To earn double points:

  • You must first register for this offer (all passengers in the booking must register separately to earn double Qantas Points)
  • Book any eligible Qantas or Emirates operated flight with a QF flight number between 12.01am (AEDT) 12 November 2018 and 11.59pm (AEDT) 16 November 2018 for travel between 1 December 2018 and 30 June 2019. You will receive an email confirming your registration when you complete the registration.
  • Don’t forget to include your Qantas Frequent Flyer membership number in your booking.

An eligible flight for the purpose of this promotion means any domestic or international Qantas or Emirates operated flight with a Qantas (QF) flight number on your ticket where Qantas Points are normally earned.

Any flight with a QF flight number on the ticket which is not operated by Qantas or Emirates, including Jetstar, Jetstar Asia, Valuair, Jetstar Japan, Jetstar Pacific and other partner airlines are not eligible for this offer.

Once registered, there’s no limit to the number of eligible bookings you can make during the promotion.

Happy travels!

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Get 15% (or more) bonus points on transfers to Qantas and Velocity this month

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Qantas and Virgin Australia have both launched bonus points offers for manual transfers into their respective frequent flyer schemes this month.

Velocity Frequent Flyer is offering 15% bonus Velocity Points when you transfer from one of its participating card partners, flybuys or hotels.

A whole bunch of partners are participating.

Qantas meanwhile is offering up to a whopping 45% bonus Qantas Points on transfers from cards – but before you get too excited, note that this is scaled according to the transfer size and only a handful of cards in Australia allow you to manually transfer points to Qantas (eg the Amex Platinum Card).

Here’s how it works:

Bonus Points Points transfer
45% more Qantas Points 2,000,000 Qantas Points and over
25% more Qantas Points 500,001 – 1,999,999 Qantas Points
15% more Qantas Points Up to 500,000 Qantas Points

As usual, these offers don’t apply to cards that automatically earn Qantas or Velocity Points, rather it must be a rewards program where you manually transfer points.

Both promotions end on 30 November 2018.

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The best uses of Velocity Points

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Velocity Points are one of Australia’s most popular rewards currencies, giving travellers access to top-notch flight experiences with Virgin Australia and partners like Singapore Airlines and Etihad Airways.

I often get asked about the best uses of Velocity Points. My answer is always that you get the best value and experiences by redeeming them for business and first class flights.

While it can be tricky sometimes to find a premium award seat, if you figure out how the system works and are flexible with your travel plans, your Velocity Points can take you almost anywhere in the world.

If you’re looking for some inspiration (and many readers are thanks to our current 90,000 Velocity Points offer with Amex) here are some great value Velocity Points redemptions, all of which are achievable with modest points balances.

Virgin Australia domestic A330 business class

With comfortable lie-flat seats arranged in a 1-2-1 layout and high-quality dining and service on board, Virgin Australia’s A330 business class is a no-brainer on domestic trips.

Virgin Australia domestic A330 business class

The aircraft is most commonly found on the longest transcontinental flights to Perth. You can book an an outright award seat for 35,500 points one way (plus taxes and fees), or you can upgrade from less for an economy fare.

This is a high value use of points, especially on flights that last 4+ hours.

Virgin Australia’s A330 business class rivals Qantas’ A330 offering as the most stylish way to fly domestically in Australia.

Virgin Australia 777 business class to Los Angeles

Many frequent flyers regard Virgin Australia’s Boeing 777 business class as the best way to fly between Australia’s east coast and Los Angeles (or at least they did until Qantas started flying its Dreamliner to LA. Let’s just call it a tie now!)

Virgin Australia 777 business class

Virgin Australia’s 777 business class features lie-flat seats arranged in a 1-2-1 layout, top-notch dining and service, and a small on-board bar.

The main downside of this route is scarce award seat availability, but if you look far ahead or very last minute, you may be able to find a seat or two. Of course, you can also upgrade from economy.

The cost of an award seat on this route is 95,500 Velocity Points plus taxes and fees. It’s an excellent use of Velocity Points.

Business or first class with Singapore Airlines

One of the most popular articles on The High Life is my guide for using Velocity Points to book Singapore Airlines business and first class award seats.

Singapore Airlines’ business and first class products are among the best in the world. Passengers not only enjoy comfortable and spacious seats, but the airline is also renowned for its excellent dining and customer service.

Try a ‘once in a lifetime’ first class flight

Singapore Airlines bookings are quite affordable, with modest taxes and fees, while award seat available is pretty good too (though more so in business class than first).

Singapore Airlines can take you to Asia, Europe, Africa or the USA. Check out my guide for tips on how to make sure you get the best deal when booking.

Business or first class with Etihad

Etihad offers highly-regarded business and first class products, and a network that extends to the Middle East, Europe, Africa and even North or South America (if you want to go the long way around!).

In first class, Etihad set a new benchmark with its A380 private ‘suites’, while in business class it also offers one of the world’s best experiences (on a 787 or A380).

Etihad A380 business class

To fly from Sydney to Paris costs 139,000 Velocity Points in business class or 203,000 points in first class, which isn’t bad for a hop halfway around the world.

However, while the points component is quite reasonable, Etihad imposes hefty surcharges on premium award seats – up to US$300 per sector, in fact.

If you don’t mind the high surcharges, this is a great redemption option.

Fly Virgin Atlantic further afield 

Virgin Australia has a bunch of other partners (you can view the list here), one of which is Virgin Atlantic.

Although Virgin Atlantic doesn’t fly to Australia, it’s a great option between Britain and Asia, North America, Dubai or Johannesburg.

Points redemptions are quite well priced, for example New York to London costs just 49,500 points one way in “Upper class” (which is basically business class).

Virgin Atlantic also operates some very impressive lounges (called “Clubhouses”) at major airports that are definitely worth seeing.

Virgin Atlantic Clubhouse in New York JFK

Summing Up

Some people overlook Virgin Australia’s frequent flyer program in favour of Qantas’, but I think it’s a very useful program because of the quality of Virgin Australia’s services and those of its partners (and it’s often easier to find award seats with them compared to Qantas’ partners).

As you can see from the examples above, Velocity Points open up access to comfortable and stylish flights to almost anywhere in the world.

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Australians have earned over 1.5 billion Qantas Points on Qantas Wine purchases

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Like many Australians, I LOVE wine, and buying wine through Qantas is one of the best ways to earn Qantas Points.

The Qantas Wine service is very convenient, it offers good quality drops, and there are often excellent opportunities to earn lots of bonus points.

Clearly, I’m not the only one who loves this points hack, because Qantas has released data today that shows Australians have earned over 1.5 billion Qantas Points from wine purchases since Qantas Wine launched in 2011.

Qantas Wine has even crowned its first “points millionaire”, with one person earning close to two million Qantas Points on red wine alone! (Sadly it’s not me).

The average Qantas Wine member earned approximately 10,000 points last year, which is actually quite modest given you can pick up that amount of bonus points on one moderately-priced case.

As the most popular varietal, Shiraz is responsible for sending the most Frequent Flyers on holidays, generating more than double the amount of points than the second most popular wine – Cabernet Sauvignon.

Head of Qantas Wine Lisa Hudson says: “Qantas Wine is a great way for our members to discover more than 2000 quality wines at all price points, handpicked from leading Australian wine regions by our expert buyers.”

“What we’re seeing now is people taking advantage of the points offering to get more value from their wine consumption, allowing them to enjoy their favourite tipple while topping up their points balance.”

When you buy wine from Qantas, you earn 1 Qantas Point for every $1 spent, and earn up to 10,000 bonus points per case.

Premium members earn 3 points per dollar spent plus get free delivery and other perks. Premium membership costs $99 or it’s free with some credit cards, like the Qantas Amex Ultimate Card.

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Virgin Australia to impose “carrier charge” fees on reward flight bookings from 1 January

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Bad news for Velocity Frequent Flyer members who redeem points for reward flights: Virgin Australia is introducing a “carrier charge” fee for bookings made on or after 1 January 2019, on all Virgin Australia operated flights, and Delta Air Lines operated and marketed flights between Sydney and Los Angeles.

Virgin Australia argues that “this is in line with local industry practice” – which is mostly true – and that Velocity “remains competitive” – which is much less true. In fact, the airline is losing one of its main advantages: since its main competitor Qantas has a superior network and alliances, the fact that Velocity’s reward fees were lower was one of the program’s key selling points.

Much of that competitive edge is now gone – at least on international flights.

Here are the new charges.

Combined with the news that the points transfer rate from Velocity to Singapore Airlines KrisFlyer is about to get worse, it’s shaping up to be a bad week for loyal Velocity Frequent Flyer members.

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The points conversion rate between Velocity and KrisFlyer is about to get worse

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Bad news for Velocity Points holders who like to transfer points to Singapore Airlines’ KrisFlyer program (and vice versa): the airlines have announced that the points conversion rate between the two programs is about to get worse.

Right now, you can transfer points from one program to the other at a 1.35:1 ratio. In other words, 13,500 Velocity Points transfers to 10,000 KrisFlyer miles, and vice versa.

From 1 January 2019, this ratio changes to 1.55:1: a devaluation of 15%, which is quite significant.

This is disappointing news, since the ability to convert Velocity Points to KrisFlyer miles is a unique and valuable feature of the program. While Singapore Airlines award seats can be booked directly through Velocity, sometimes it’s cheaper to transfer miles to KrisFlyer, plus the program gives you access to a broader range of redemption options, the global Star Alliance network, and other benefits, like free stopovers.

If you want to transfer points to KrisFlyer before the devaluation kicks in, bear in mind you must use the points within three years otherwise they will expire.

I’ve written before about how to book Singapore Airlines’ sought-after business and first class seats with Velocity Points. I’ll update that article when the program changes kick in.

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IT’S BACK: Earn Qantas double status credits on new bookings until 16 October

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Wow: for the third time this year, Qantas is running a double status credit offer. This is one of the airline’s most popular promotions, as it makes it so much easier for customers to gain or maintain status and enjoy special perks on the ground and in the air.

The current offer applies to all Qantas domestic and international flights with a QF flight number operated by Qantas (i.e. no codeshares) booked between 11 October and 16 October 2018, for travel between 23 October 2018 and 30 June 2019.

You need to register for this offer to earn double status credits. You can do that and read the promotion T&Cs here.

To find out more about how Qantas status works, click here.

We last saw a double status credit offer in August and February, so the fact it’s come up again so soon is a boon for travellers.

This offer is not available if you are travelling for Commonwealth Government purposes. Also excluded are flight gift vouchers purchased but not redeemed during the promotion period.

If you were planning to book some flights, this is a great opportunity to secure your status with Qantas.

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