Qantas has sent out a survey to some frequent flyer members asking for their opinion about possible changes to classic flight rewards that could see more sought-after business class seats becoming available.

Posted by user kpc on the Australian Frequent Flyer forum earlier today, the survey begins with the following statement:

“Qantas is considering making changes to our classic flight rewards in order to better address the needs of our customers. These changes will include changes to the number of points required to get to different destinations, as well as to the portion of cash required in addition to points (made up of Government tax, carrier charges, and fees).

These changes will help Qantas to increase the number of seats we can set aside for customers to redeem for a classic flight reward. The percentage of flights where a seat is available for a classic reward will also increase, depending on the route and cabin. A summary of the changes being considered is below (please note these are examples only).”

Here’s a photo of the examples provided.

The proposed changes to economy rewards are all positive, but economy seat availability has never been the main problem.

It’s in international business class where people experience the most frustration finding seats. Under the changes being considered, more points would be required for a reward booking but the cash component would fall. These changes cancel each other out if you value a point at around 1 cent, but I think that’s on the low side, so this is slightly negative for customers.

However, it’s the promise of “up to 10x” more business class award seats becoming available that really stands out. If that was actually delivered, then I think customers would be happy to absorb a slightly higher cost.

Without knowing any more details, I’m not going to get my hopes up.

Qantas is clearly aware that low availability of international business class reward seats is turning people off the frequent flyer program. If Qantas can permanently boost availability, it would no doubt increase member enthusiasm for the program as well.

I’m skeptical, but hopeful. Stay tuned for more details as they come to hand.

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The major changes to points earn and burn rates that American Express announced earlier this week have generated a lot of discussion among frequent flyers and points collectors. Many of us are trying to work out how to respond: especially about which cards to continue to hold and what to do with existing Membership Rewards points balances.

If you haven’t heard, the value of Membership Rewards points – the popular flexible points currency earned on Amex’s own-brand cards – will fall by up to 50% on 15 April 2019. Qantas and Velocity cards will see a milder cut to earn rates.

While these changes are disappointing, I believe Amex cards will continue to provide good value. Points earn rates will remain high, plus there are many lifestyle and money-saving benefits to enjoy (for example, this week I received over $200 of value from the Amex Offers program alone).

Here’s how I’m planning to respond to Amex’s points changes.

Deciding which cards to hold

Right now, I have three Amex cards in my wallet:

• the Qantas Amex Ultimate Card, which has the highest Qantas Points earn rate on spend. I use it for personal needs, earning 1.5 Qantas points per $1 and an extra point on Qantas flight bookings. This will fall by 0.25 points per $1 in April.
• the Amex Explorer Credit Card: I use this card for business purchases, effectively earning 1.5 points per $1 with a range of airlines including Virgin Australia and Singapore Airlines (this will fall to 1 point per $1 in April). Almost all my business expenses go on Amex.
• the Amex Platinum Card: I hold this card to enjoy awesome travel benefits like worldwide airport lounge access and luxury hotel perks. Right now, the points earn rate on everyday spend is inferior to the other cards, but it will increase to 1.125 airline points per $1 in April.

The Explorer and Platinum cards both earn Membership Rewards points, which I love because of the flexibility of transferring them to multiple airlines. I’ve held onto the Explorer card solely because of its higher points earn rate compared to the Platinum card. Otherwise, the Platinum card is superior.

From 15 April 2019, the Explorer card’s points-earning edge will disappear, and as a result I’ll be cancelling my Explorer card in favour of continuing to hold the Platinum card.

The Platinum card is a niche product targeted at high income earners and serious travellers. The annual fee is $1450, so you really need to be taking advantage of the perks to make it worthwhile (I have no problem doing that!). If the Platinum card wasn’t a viable option for me, I’d probably continue to hold the Explorer card: it’s the next best card for banking points with Singapore Airlines, which I love.

I’ll also continue to hold the Qantas Amex Ultimate Card because I need separate cards for business and personal spend. This card is practically free, since a $450 annual travel credit fully offsets the annual fee.

If I didn’t need separate cards for business and personal spend, I’d probably cancel the Qantas Amex Ultimate Card and only hold the Platinum card, which counts Qantas as a transfer partner. While the Ultimate card will have a slightly higher earn rate post-April (1.25 v 1.125 airline points per $1), this is effectively negated by the regular 15%+ bonus offers on transfers from the Platinum card to Qantas and Velocity (as is available right now).

If you’re weighing up which card best meets your need, check out my summary of all the April 2019 changes here.

Bringing forward spend to maximise points earn

I’m going to make hay while the sun shines by bringing forward large purchases and prepaying bills before the changes kick in.

If you have the cash to spare, this is a no-brainer for maximising points earn.

How to spend existing Membership Rewards points 

Membership Rewards points will be devalued on 15 April 2019, so spending them beforehand could make sense.

UPDATE 21/11: Amex advises that before the rewards changes come into effect on 15 April 2019, it will have a range of ways for card members to use their Membership Rewards points if they choose, to ensure they receive maximum value. More about the offers can be found at www.americanexpress.com.au/rewardschanges or card members can contact Amex by calling the number on the back of their card.

(Obviously this isn’t relevant if your card earns Qantas or Velocity points – those are transferred to your frequent flyer account monthly.)

Unfortunately my favourite transfer partner, Singapore Airlines KrisFlyer, imposes a three year expiry on points, so I can’t ‘warehouse’ too many points there.

I’ll probably take advantage of the current offer of 15%+ bonus points on transfers to Qantas and Velocity, while also leaving some points in my Amex accounts in case we see even better transfer offers closer to April.

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American Express has unveiled major changes to the points earn and redemption rates across its card range: the latest big move by a card issuer in Australia’s rapidly evolving credit card market.

The most significant changes are to Amex’s own-brand cards, which earn the popular Membership Rewards points.

In most cases, customers will have to make more purchases to enjoy the same redemptions as today. Fortunately other Amex perks are unaffected and, on the whole, Amex cards will continue to be very rewarding.

Amex says this move is necessary so it can continue to invest in products, benefits, digital capabilities and the size of its merchant network in Australia, especially in light of new regulations that have forced merchant fees down across the industry. These fees partially fund reward schemes.

The changes to Amex’s earn and redemption rates will come into effect on 15 April 2019, so card members have six months to prepare. Amex will begin notifying customers shortly.

Here’s an overview of the changes.

Changes to Qantas and Velocity consumer cards

The changes to Qantas and Velocity consumer cards are quite simple: points earn rates will fall by 0.25 points per $1 spent for all purchases except with government.

Here’s how each card is affected.

Card	Current earn rates (points per dollar)	New earn rates (points per dollar)
Qantas Amex Ultimate Card	2.5 – Qantas purchases 1.5 – All other 0.5 – Government	2.25 – Qantas purchases 1.25 – All other 0.5 – Government
Qantas Amex Premium Card	2.25 – Qantas purchases 1.25 – All other 0.5 – Government	2 – Qantas purchases 1 – All other 0.5 – Government
Qantas Amex Discovery Card	2 – Qantas purchases 1 – All other 0.5 – Government	1.75 – Qantas purchases 0.75 – All other 0.5 – Government
Amex Velocity Platinum Card	2.5 – Virgin Australia purchases 1.5 – All other 0.5 – Government	2.25 – Virgin Australia purchases 1.25 – All other 0.5 – Government
Amex Velocity Escape Card	2 – Virgin Australia purchases 1 – All other 0.5 – Government	1.75 – Virgin Australia purchases 0.75 – All other 0.5 – Government

Changes to Amex’s own-brand cards

The changes to Amex’s own-brand cards, which earn Membership Rewards points, are more complicated, because both the earn and redemptions rates will be adjusted.

The easiest way to outline these changes is to look at each card separately.

Amex Explorer Credit Card

The popular Amex Explorer Credit Card currently earns 2 Membership Rewards points per $1 spent, except with government, where the earn rate is 0.5 points per $1.

From 15 April 2019, the earn rate on general spend will remain the same, at 2 points per $1, but with government it will go up to 1 point per $1.

The biggest shake-up is actually with the points burn rates.

Redemption	Current burn rate	New burn rate
Transfer to airlines	4 MR points = 3 frequent flyer points	2 MR points = 1 frequent flyer point
Hotel transfer partners	1 MR point = 1 Hilton Honors point 3 MR points = 2 Marriot points	2 MR points = 1 Hilton Honors point No change to Marriott (this was devalued a few months ago)
Travel agency spend / Pay with points / Credit on account.	13,500 MR points = $100	13,500 MR points = $67.50
Gift card purchase	$100 gift card = 13,500 MR points	$100 gift card = 20,000 MR points

Amex Platinum Card

Right now, Amex’s flagship card has a tiered earn structure: for each $1 spent, you earn 3 points at restaurants (capped), 2 points on travel and foreign currency spend (capped), and 1 point everywhere else, except 0.5 with government, utilities and insurance.

From 15 April 2019, the earn rate will be simpler and uncapped: 2.25 points per $1 spent everywhere except with government, where it will be 1 point per $1 spent.

Here are the new burn rates.

Redemption	Current burn rate	New burn rate
Transfer to airlines	1 MR point = 1 frequent flyer point	2 MR points = 1 frequent flyer point
Hotel transfer partners	1 MR point = 1 Hilton Honors point 3 MR points = 2 Marriot points	2 MR points = 1 Hilton Honors point No change to Marriott (this was devalued a few months ago).
Travel agency spend	10,000 MR points = $100	10,000 MR points = $50
Pay with points	10,000 MR points = $70	10,000 MR points = $50
Credit on account	10,000 MR points = $62.50	10,000 MR points = $50
Gift card purchase	$100 gift card = 13,500 MR points	$100 gift card = 20,000 MR points

As you can see, cardholders will be more rewarded on everyday spend (which is uncapped), but that comes with the loss of lucrative bonus earn categories.

Amex Platinum Edge Credit Card

This card also has a tiered earn structure: right now, for each $1 spent, you earn 3 points at supermarkets, 2 points at petrol stations, and 1 point everywhere else, except 0.5 points with government, utilities and insurance.

From 15 April 2019, the earn rate per $1 spent will be 3 points at supermarkets and petrol stations, 2 points on foreign currency spend and 1 point everywhere else.

Here are the new burn rates.

Redemption	Current burn rate	New burn rate
Transfer to airlines	1 MR point = 1 frequent flyer point (Emirates is 4:3)	2 MR points = 1 frequent flyer point
Hotel transfer partners	1 MR point = 1 Hilton Honors point 3 MR points = 2 Marriot points	2 MR points = 1 Hilton Honors point No change to Marriott (this was devalued a few months ago).
Travel agency spend	10,000 MR points = $100	10,000 MR points = $50
Pay with points	10,000 MR points = $70	10,000 MR points = $50
Credit on account	10,000 MR points = $62.50	10,000 MR points = $50
Gift card purchase	$100 gift card = 13,500 MR points	$100 gift card = 20,000 MR points

This card will continue to be the most rewarding in Amex’s range for supermarket and petrol station spend.

Changes to Amex business cards

I’ll only mention the two business cards I’ve written about in the past.

From 15 April 2019, the Amex Business Explorer Card will have the same earn and burn rates as the consumer-oriented Explorer card above.

There will be no changes to the Amex Qantas Business Rewards Card.

Why Amex is making these changes

The card payments landscape has changed substantially in the last two years, with increased regulation altering the economics for card providers, most of whom have responded by making major changes to their rewards programs.

To ensure it’s able to compete effectively, Amex says it’s had to close the gap between the merchant fees it charges and those of its competitors. These fees partially fund rewards programs, so while greater merchant acceptance of Amex means card members have more opportunities to earn points, sadly those points will soon deliver fewer benefits.

While this is disappointing, it’s important to keep in mind that Amex’s products continue to provide excellent value. Points earn rates will remain market leading, and there are so many other perks to enjoy with Amex cards, like lounge passes, travel credits, complimentary insurances and discount offers.

You can read more about the changes to Amex cards on its site here.

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