Thursday, April 3, 2025
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NAB drops its AMEX companion cards

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National Australia Bank has become the second major bank (after ANZ) to axe its American Express companion cards.

NAB announced today that it will stop issuing AMEX cards on 13 November 2017, with all existing NAB-issued AMEX cards to cease working on 21 February 2018.

This affects customers who hold the following Visa and AMEX companion card products: NAB Qantas Rewards, NAB Qantas Rewards Premium, NAB Velocity Rewards and NAB Velocity Rewards Premium.

NAB blames the new credit card regulations that kicked in on 1 July for this change. Under the new laws, margins on bank-issued credit cards have been slashed, with bank-issued AMEX cards the hardest hit.

On 13 November, the Visa earn rates on the NAB Qantas Rewards Premium Card and the NAB Velocity Rewards Premium Card will also change, moving from 0.5 points per $1 (capped at $5,000 per month) to 1 point per $1.50 spent (i.e. 0.66 points per $1) with a $3000 monthly cap (after which you earn a measly 1 point per $3).

NAB customers will surely be disappointed that their AMEX cards are being shut down. If that’s you and you’re now looking for a new AMEX card (which is essential to get the most from your everyday spending), here are my top picks:

Click the links above to read our reviews of these great cards, all of which offer bonus points for signing-up 🙂

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Qantas restricts access to Melbourne Qantas Club

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Qantas will be restricting access to its Melbourne domestic Qantas Club while it conducts extensive renovations to the space.

Qantas is upgrading both the Qantas Club and the adjacent Domestic Business Lounge in Melbourne, with work commencing in November and expected to last until late 2018.

The construction is set to be completed in stages to allow ongoing lounge access during the renovations. However, the key question that remained unanswered until now was how Qantas would deal with the reduced capacity in the lounges (which already get quite full in peak hours).

I had hoped that Qantas would set up a temporary space elsewhere to deal with the overflow, but unfortunately that won’t be happening. Instead, Qantas has confirmed it will deal with the capacity problem by restricting access to the Qantas Club (but not the business lounge) during busy periods.

Specifically, gold-level frequent flyers and Qantas Club members will be unable to bring in a guest to the Qantas Club from 5am to 9am and from 3pm to 7pm. This will apply on weekends as well as during the week.

I asked if children will be allowed in with members / gold frequent flyers and Qantas advised that it will accommodate children where possible.

Travellers with a single-entry lounge pass (such as those offered with credit cards) also won’t be permitted into the lounge during these times.

At all other times, the normal guest access policy applies, which means that entry by guests and single-entry pass holders will be “subject to lounge availability”.

If you’re a Melbourne-based, paid-up Qantas Club member and thinking of asking for compensation, you may not have much luck as guest access is not a guaranteed benefit of membership.

You can pay to enjoy the Emirates lounges at Dubai Airport

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Are you flying through Dubai International Airport but stuck without lounge access?

It can be a nightmare dealing with that busy airport, especially when you’re exhausted after a long flight – which is probably the case if you’re flying economy!

The good news is that Emirates allows weary passengers to pay their way into the airline’s lux business and first class lounges, regardless of status or class of travel.

The price isn’t cheap – US$100 for four hours’ access to the business class lounge or US$200 for the first class lounge.

But that could be worth it to break up a long journey or as a treat yourself.

The Emirates lounges at Dubai airport are enormous and broken up into a number of sections.

For example, there’s a new(ish) champagne bar at the business class lounge at Concourse B, where Emirates has partnered with Moet & Chandon to serve some of its top champagnes paired with canapés.

Emirates ‘champagne bar’ business class lounge – Dubai

The first class lounge offers a la carte dining, a day spa, a wine cellar, a cigar lounge and a nap area in various themed sections.

Emirates first class lounge

Emirates first class lounge in Dubai

With all that capacity, it’s not surprising that Emirates is opening up access to fee-paying customers. While the price may be a bit steep for travellers on a budget, I’m sure some people will find it good value – especially if you can eat and drink your money’s worth!

All Emirates Skywards members and their eligible guests who are travelling on the same Emirates or Qantas codeshare flight (i.e. a Qantas flight with an EK flight number) can pay to access a lounge. Note that you must be a Skywards member, so make sure you join before your flight takes off.

If you’re already a Skywards gold or silver member (and therefore already have access to the business class lounge), you can upgrade to the first class lounge for an extra US$100.

Children 2 – 12 years pay half the rate, while infants under two years get in for free.

For more information about Dubai Airport lounges, click here.

New pay-to-enter lounge opens at Melbourne Airport

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Melbourne airport’s first premium lounge accessible to all airline passengers opened today.

Located in the international terminal, Marhaba Melbourne will appeal to travellers who don’t already have lounge access provided by their airline and who are happy to stump up A$65 to get through the doors.

Several airlines (we don’t know which) are also reportedly in discussions with Marhaba to provide complimentary access to select passengers.

The lounge has seating for 200 guests and provides shower facilities and a quiet zone.

Marhaba Melbourne

Marhaba Melbourne

Buffet cuisine is on offer along with a selection of drinks, including Australian wines and a Hudson Coffee barista bar.

Marhaba Melbourne

Marhaba Melbourne

Marhaba Melbourne

Passengers wishing to use the Marhaba lounge can make online bookings at www.marhabaservices.com or simply walk in and pay for access on the spot.

The lounge is open 7 days a week from 6am to midnight.

Still waiting for 2,000 Qantas Points after updating your contact info?

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In mid-July, Qantas offered 2,000 points for members to update their contact details, saying that participants would receive their points in six weeks – a deadline that has now passed.

Several readers contacted me this week to advise that they haven’t received their points yet, and when I checked my account, neither had I.

You’ll recall that this offer was live for only a couple of days. It appeared to be an incentive for members to update their contact details so that Qantas could implement 2-factor authentication for online logins.

Since the offer was live for such a short period of time, it makes me wonder if it was meant to be publicly available at all. Qantas often sends targeted offers to some of its customers, and this could have been one of them – except due to a glitch or mistake, Qantas made the URL available to everyone.

I thought at the time that 2,000 points was overly generous and would be very expensive for Qantas if it was taken up by many people (and judging from the response to my post, it was).

There has been some speculation that Qantas wouldn’t honour the deal, and with the six-week deadline for crediting the points having passed, it looked like that could be the case.

Yesterday, I reached out to Qantas to find out what’s going on. I asked them if they intended to honour the deal and they assured me that they would. Their exact words were that “the points will be transferred to members’ accounts within the next 7 days”.

So, keep an eye on your account balance and let’s see what happens.

UPDATE

Quite a few readers reported getting their 2,000 points on Friday, 8 September (as did I). If your points don’t arrive soon, you may wish to lodge an online enquiry with Qantas.

Review: Qantas A330 domestic business class ‘Business Suite’

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Qantas set a new benchmark for domestic business class travel in 2014 when it launched the ‘Business Suite’ on its refurbished A330s.

I often fly between Perth and Melbourne in the Business Suite and, when it’s coupled with good meals and service (as it usually is), it’s a fantastic experience in the air.

Upgrading or booking an award seat outright to enjoy the Business Suite is a great use of Qantas Points, especially on longer domestic flights.

I usually buy the cheapest red-e-deal fare (about $200) and upgrade for 25,000 points, though on my most recent flight I used purchased American Airlines AAdvantage miles to book the seat, which cost about $500.

Here are the highlights of my recent Perth-Melbourne flight, and what you can expect if you fly in the Business Suite.

The lounge

Domestic business class passengers always have lounge access prior to departure. At major airports, Qantas operates a separate business lounge to the Qantas Club, but in smaller locations there’s usually just a Qantas Club for everyone.

The two standout business lounges in Qantas’ domestic network are in Brisbane and Perth. Both were refurbished recently and offer great seating, drinks and food (including fresh pizza in Perth and Mexican in Brisbane). Melbourne is reportedly the next city to get a lounge a refresh, due in 2018.

Qantas Perth Lounge

The fabulous business lounge in Perth

The seat – excellent

The Business Suite is spacious and comfortable and can be easily reclined into various positions, including fully lie-flat. They’re arranged in a 1-2-1 layout, with every passenger getting direct aisle access.

Qantas A330 Business Suite

There’s lots of storage space for laptops, books, shoes, drinks and other personal items, and AC power and USB ports for your gadgets.

storage

There’s also plenty of leg room (of course) and an ottoman / foot rest that provides extra space when fully reclined.

leg room

Unfortunately, the divider between the middle two seats doesn’t retract and isn’t couple friendly, but hopefully you’ll be enjoying yourself too much to worry about your partner (and Qantas is rectifying this issue in the next generation of the Business Suite).

The customer service – superb

Customer service can make or break your experience in the air, and I find Qantas’ service to be consistently top-notch.

On my most recent flight, I was greeted as soon as I boarded and the team provided friendly and attentive service throughout the journey (as is usually the case).

Highlights included a fast and efficient food and drink service, free flowing wine and other beverages throughout the flight, and an all-round friendly and positive attitude.

The food and drinks – very good

Qantas provides good quality food and drinks in business class on domestic flights.

Shortly after take-off, a full drink service begins, typically with two white wines, a red and a sparkling choice, as well as beer, spirits and non-alcoholic options.

Sometimes it takes a while for the drinks service to begin – anywhere between 15 and 45 minutes in my experience – and I’ve never been able to figure out why!

Shortly after the drinks are served, a crew member will come around to take food orders from the ‘Neil Perry inspired’ menu.

Here’s the menu from my most recent flight.

To start with, I chose the sweet corn and basil soup, which wasn’t as enjoyable as the soups I’ve had previously. The consistency was a bit strange and it tasted a bit bland. Normally, the soups are great!

For my main, I chose the prawns and chorizo. This was a nice contrast to the starter, with lots of flavour and just the right amount of chilli. The grilled baguette didn’t taste the freshest, though.

Qantas doesn’t provide big desserts and this time around the crew offered a Maggie Beer ice cream stick, which was delicious.

A cheese and fruit plate was also available along with fresh fruit and dessert wines.

The entertainment – very good

What I like most about the entertainment system on the A330s is the large 16-inch LCD screen. It’s a great way to enjoy the visual effects of contemporary movies and TV shows.

screen

I forgot to take a photo of the films on my recent flight, so here’s one from 2016!

Also on hand are Qantas-branded noise-cancelling headphones, though I prefer to use my own trusted Bose set.

Qantas seems to have improved the range of movies on offer. It used to bug me how few choices there were, but this time there was a noticeably larger selection of films (around 20 I think). Of course, there are other entertainment options including TV shows and music.

Overall conclusion

I really enjoyed my latest flight in the Business Suite, as I almost always do.

The seat and customer service were excellent, and the food and drinks good – though not as good as on previous flights (hopefully this is a one-off aberration!).

I appreciate the high quality experience Qantas consistently provides to its domestic business class passengers. It’s miles ahead of what people get in other countries.

I would definitely recommend this is as a great use of Qantas points or purchased AAdvantage miles.

If you’re looking to supercharge your Qantas Points balance, check out the current credit card offers here.

The 24-hour ‘Travel Frenzy’ sale is on tonight

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Click Frenzy, the retail aggregator site that offers massive discounts on all sorts of products, is running its second annual travel sale tonight.

Kicking off at 7pm (AEST) and lasting only 24 hours, the ‘Travel Frenzy’ sale will be offering up to 55% off international flights and other travel products from the likes of Webjet, Luxury Escapes Travel, Hilton Hotels, Hawaiian Airlines, Air New Zealand and many other companies.

In fact, 100 travel brands are reportedly taking part with more than 700 deals on offer including flights, accommodation, holiday packages, cruises, attractions, experiences, tours, rental cars, insurance and merchandise.

Grant Arnott, co-founder of Click Frenzy, says more than a million people are expected to check out the sale.

A taste of what will be on offer has been released to the media:

CRUISES

  • 7 night Japan cruise with one night in Shanghai, China from $1099
  • 9 night Japan and China cruise with free upgrade to Balcony Stateroom – $1799 with flights included
  • 7 night Caribbean cruise from $699 per person – save $540 per person
  • save up to $3000 per person on European river cruises

TOURS/PACKAGES

  • 6 day Thailand package from $399pp
  • 8 day China tour with return flights from $899pp twin share
  • 10 nights South Africa tour from $2299pp
  • 23 day European tour from $2999pp

HOTELS/ACCOMMODATION

  • Save 50 per cent on selected Mantra hotels
  • Luxury Bali villas in Seminyak up to 70 per cent off

My thoughts

I didn’t take part in the sale last year so I’m not sure exactly what to expect. While it seems legit, I suggest you shop around online and compare prices before booking anything.

Also, make sure you consider whether the deals on offer align with your personal travel goals, and read the T&Cs carefully as the products could be non-refundable.

The sale will go live at 7 pm AEST tonight at: https://www.clickfrenzy.com.au/

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Review: Emirates A380 Business Class

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Emirates is regarded as one of the world’d best airlines, thanks in no small part to the excellent business class experience onboard the airline’s flagship A380s.

Flying with Emirates is a convenient and popular choice for travellers around the world.

In Australia we have the added benefit of the airline’s partnership with Qantas, which includes codesharing and reciprocal frequent flyer benefits.

If you are a Qantas Frequent Flyer member, Emirates A380 business class is a superb use of Qantas Points.

I really enjoyed my recent flight from Melbourne to Singapore, which I booked for 60,000 Qantas Points + $319 in fees.

Here are the highlights and what you can expect if you fly business class on an Emirates A380.

Before departure

The customer service was one of the best aspects of this flight, and it began before we even reached the airport, with a driver picking us up from home.

Emirates’ complimentary Chauffer Drive service is offered to all business and first class passengers (including on award tickets) except those flying to New Zealand. It’s a great way to start a trip!

Emirates Chauffeur Drive

Emirates Chauffeur Drive service

At Melbourne Airport, the check-in process was very smooth and soon we were relaxing in Emirates’ gorgeous lounge.

Emirates Lounge Melbourne Airport

Emirates Lounge Melbourne Airport

Emirates Lounge Melbourne Airport

Emirates Lounge Melbourne Airport

Emirates’ lounge at Melbourne Airport is relatively new. It’s spacious and elegant, with a nice selection of hot and cold food and drinks, including Veuve Clicquot champagne on tap. It’s definitely a step-up from some of Emirates more dated-looking lounges around the world.

Boarding

Upon boarding the plane onto the upper deck, we were greeted by the friendly crew, who provided consistently good service throughout the flight.

Emirates’ customer service can be hit and miss, but on this flight it was relatively warm and attentive.

At the start of the flight, we were given amenity kits with all the products one would expect in a premium cabin, including some items from Bulgari.

Emirates amenity kit

Emirates amenity kit

The comfortable seat

Business class on the A380 features fully lie-flat seats in a 1-2-1 layout, with every passenger enjoying direct aisle access, as is the norm with premium airlines.

Emirates A380 business class seats

Emirates A380 business class seats

The seat felt quite spacious and comfortable, though it’s not as wide as you might expect due to the large minibar and console. Bigger people may find it a bit narrow.

The layout of the middle seats alternates between rows so that some are couple-friendly while others provide more privacy for adjoining passengers.

Emirates A380 business class cabin

Emirates A380 business class cabin

There is plenty of storage space, and each seat has its own iPad to control the seat and entertainment system.

The minibar contains water, juices and soft drinks, but all are at room temperature so you’ll probably need to ask for ice.

The seats have adjustable positions, reading lights, massage features, USB ports and AC power. Mattresses are also available if you want to sleep (we didn’t).

The food and drinks

The food and drink service on our flight was good, though not at the level I’ve experienced with other airlines.

Upon being seated, we were offered a welcome drink of water, juice or champagne. I chose the champagne, which was Moet & Chandon NV – a pretty good drop.

Shortly after take-off the crew began a full drink service, where I was a bit surprised to see that three of the four wines on offer were French (and the other was Australian). More variety would be an improvement.

Wine menu

Wine menu

There were also various beers, cocktails and non-alcoholic drinks on the menu.

The dinner included an option of a three course meal or some ‘light bites’. I chose the full meal, which included an appetiser, main and dessert.

Dinner menu

Dinner menu

My starter was a Thai-style prawn salad, which was zesty and refreshing.

Dinner starter

Dinner starter

My main dish was the braised lamb shoulder, which didn’t pack as much flavour as I hoped.

Main dish

Main course

Overall, both courses were pleasant but not particularly memorable.

The chocolate and caramel dome I chose for dessert was way too sweet.

Dessert

Dessert

When the meal service finished, we proceeded straight to the on-board bar for the memorable experience of sipping cocktails at 40,000 feet. It was a bucket list moment!

Bar

The iconic Emirates A380 on-board bar

The staff were happy to make any cocktails we wanted (that were in their recipe book, so nothing too fancy) and the drinks were pretty good. It’s all about the novelty factor here and being able to enjoy a change of scenery on longer flights.

The top-notch in-flight entertainment

Emirates regularly wins the SKYTRAX award for ‘World’s Best Airline Inflight Entertainment’ and it shows. A380 passengers enjoy a high-quality LCD screen which measures at a generous 20-inches.

Entertainment screen

Entertainment screen

There was a huge variety of films and TV shows on offer from all around the world, as well as music and games. I definitely wasn’t bored!

Conclusion

On this particular flight, I enjoyed the customer service, seat and other comforts on board – especially the bar and lounge – and while the food and drinks could have been better, this didn’t dampen my experience overall.

I would definitely recommend Emirates A380 business class to Australian travellers, especially those using Qantas Points to fly to Asia, Europe or the Middle East.

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