Virgin Australia is ramping up incentives to lure passengers back onboard as it emerges from administration under new owner Bain Capital.

In an announcement today, the airline said it will offer more booking flexibility under a new  ‘Passenger Promise’. Under this policy, customers will be able to make unlimited booking changes without incurring any change fees for reservations with travel between now and 31 January 2021.

Rival Qantas is currently only allowing complimentary changes for travel to 30 November.

A Virgin Australia spokesperson said that today’s announcement is about giving guests more confidence and flexibility when booking their travel.

“Virgin Australia is an airline that offers great value fares and award-winning service and today’s announcement is a testament to that commitment.

“Whilst there is still uncertainty around border restrictions, we know that Australians want to start booking their travel and our Passenger Promise will give travellers the peace of mind they need to make a booking now.

“We’re hopeful that borders will reopen by Christmas and this new initiative to help get travellers on their next flight is the right step forward to rebooting the Australian tourism industry,” they said.

Along with more booking flexibility, the Virgin Australia ‘Passenger Promise’ aims to ensure passengers feel comfortable when booking and flying through use of the following measures:

  • a short pre-flight health screening questionnaire for all travellers upon check-in
  • increased social distancing measures including staggered boarding and distancing between passengers onboard where possible
  • reduced onboard movement to minimise contact between passengers and crew
  • increased hygiene practices at all stages of the passenger journey
  • continued earn and redemption using Velocity Points.

Virgin Australia is also currently offering 30% off business class reward seats and upgrades, and 20% bonus points on transfers from select partners.

For more information on the Virgin Australia Passenger Promise, visit:

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