Qantas and Jetstar have extended their coronavirus-related flight cancellations to the end of June for domestic and trans-Tasman services, and end of July for international flights. Until now, only flights to the end of May have been cancelled.
Qantas and Jetstar customers with bookings impacted by the cancellations for June and July will be contacted directly and offered alternatives.
In response to feedback, travel credit conditions are being improved. Customers with travel credits will now be able to split them across multiple future bookings. This is on top of an extended period of time to use the credit. For more information, take a look at Qantas’ latest travel update here and Jetstar’s here.
The Qantas Group also said in a statement today that it stands ready to restore some services at relatively short notice as travel restrictions lift. The initial easing of government restrictions suggests some domestic travel may start to return before the end of July – though initial demand levels are hard to predict.
Qantas Group CEO Alan Joyce said: “Australia has done an amazing job of flattening the curve and we’re optimistic that domestic travel will start returning earlier than first thought, but we clearly won’t be back to pre-coronavirus levels anytime soon. With the possible exception of New Zealand, international travel demand could take years to return to what it was.”
The Group says it will continue to monitor the situation and can increase capacity with a minimum lead time of around one week.
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