Qantas has made a couple of customer-friendly announcements today, extending its ‘Fly Flexible’ booking policy and improving the dining experience on domestic flights.

Booking flexibility

Qantas is providing even more flexibility to customers wishing to change their travel plans. Until 31 January 2022, customers can make unlimited fee-free changes to the date of travel when they book any Qantas domestic or trans-Tasman flight by 30 April 2021 for travel to 31 January 2022.

If you want to change your dates, simply do so before your scheduled date of departure and Qantas will waive the change fee. You’ll need to select a new travel date within 12 months of your original booking date and cover any applicable fare increase for your new flights.

When you use Qantas Points to book a Classic Flight Reward on Qantas flights, you can also change your booking or cancel it for free until 30 April 2021.

More information about the Fly Flexible policy is available here.

Improved service

This month, Qantas is also making further improvements to inflight food and beverage options for customers.

Complimentary beer and wine for Economy passengers will be available across all domestic and regional flights (previously it was available for purchase on some flights). Included in the beer options will be an exclusive limited-edition Qantas Centenary lager brewed by Lion Nathan.

Qantas will also replace the current snack options with hot meals in Economy, which will be rolled out on longer flights this month and to shorter flights in March.

Qantas is seeking to draw a clear distinction with rival Virgin Australia, which is moving to a ‘buy onboard’ model for food and beverages.

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